ABOUT THIS POLICY

AIcreativexpress UAE is committed to protecting the personal data of everyone who visits our website or engages with our services. This Privacy Policy explains what data we collect, how we use it, and your rights under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), the EU General Data Protection Regulation (GDPR), and the UK GDPR.

01	Who We Are

AIcreativexpress UAE is a creative production association located United Arab Emirates, specialising in AI-powered video content, UGC ads, product visuals, and social media content for brands globally.

Data Controller: AIcreativexpress UAE

Registered address: Ajman, UAE

Privacy contact: connect@aicreativexpress.com

What Data We Collect

Data you provide directly

• Name, company name, and job title
• Email address and phone number
• Message content submitted via contact or booking forms
• Payment information (processed via secure third-party payment providers)
• Any content or materials you share with us in the course of service delivery

Data we collect automatically

Meta Pixel data and advertising interaction data (see Cookie Policy)

IP address and approximate geographic location

Browser type, device type, and operating system

Pages visited, time on page, and referral source

Interactions with our website (clicks, scroll depth, form submissions)


How We Use Your Data

We use your personal data for the following purposes:

To comply with legal obligations under UAE and international law

To respond to enquiries and schedule strategy calls

To deliver contracted creative production services

To issue invoices and process payments

To send service updates and relevant communications (with your consent)

To run targeted advertising campaigns via Meta Ads and other platforms

To analyse website performance and improve our services


For individuals in the EU, UK, and other GDPR-applicable regions, we process personal data under the following legal bases:

Legal Basis for Processing (GDPR)

Legal obligation — to comply with applicable laws and regulations

Contract performance — to fulfil our obligations under a service agreement

Legitimate interests — for analytics, website improvement, and fraud prevention

Consent — for marketing emails and non-essential cookies

Data Sharing & Third Parties

We do not sell your personal data. We may share it with the following trusted third parties solely to deliver our services:

• Meta Platforms Inc. — for advertising campaign management and audience analytics
• Google LLC — for website analytics (Google Analytics 4)
• Calendly Inc. — for scheduling strategy calls
• Payment processors — for secure transaction processing
• Cloud storage providers — for secure storage of project files and deliverables
• Legal and regulatory authorities — where required by law

All third-party providers are required to maintain appropriate data security measures and may only use your data as instructed by us.

International Data Transfers

As a UAE-based company serving clients globally, your data may be transferred to and processed in countries outside your jurisdiction, including the United States and European Economic Area. Where we transfer data outside the EEA or UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission or equivalent mechanisms

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy:

Enquiry and contact form data: 2 years from last contact

Client project data: 5 years from project completion

Invoice and financial records: 7 years (UAE commercial law requirement)

Marketing opt-in records: Until you unsubscribe or request deletion

Website analytics data: 26 months (Google Analytics default)


Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your data (right to be forgotten)
• Restriction — request that we limit processing of your data
• Data portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests
• Withdraw consent — withdraw consent for marketing or non-essential cookies at any time

To exercise any of these rights, contact us at connect@aicreativexpress.com. We will respond within 30 days.

Children’s Privacy

Our website and services are directed at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us immediately at connect@aicreativexpress.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify affected individuals by email. We encourage you to review this policy periodically.